QUOTES

All quotes are valid 7 days from the date of quote. Estimates

including discounts or other promotional prices are only valid if the client purchases the merchandise within the period of the promotion. Estimated prices on Special Orders and ETA cannot be guaranteed and may be subject to change due to extremely volatile price fluctuation. Final quantities invoiced are considered approved by the client and no responsibility is taken by HD Factory for shortages or excess quantities sold.

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DEPOSIT REQUIREMENTS

In order to confirm and secure an order, a 50% deposit is required. Special order sales are final and have to be fully paid before collection. Max. 30 days between the 1st and 2nd downpayment. HD Factory does not accept down payments on clearance/discounted items. Clearance items are Cash and Carry only.

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SPECIAL ORDERS

In order to confirm a Special Order, a 50% deposit is required.

Special Orders are subject to a minimum purchase requirement and can not be returned and/or exchanged. HD Factory is not liable for delays and/or cancellations of Special Orders in the event of Force Majure or Act of God. HD Factory is a reseller and can not be held accountable for any damages or delays caused by the main supplier.

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BANK PAYMENTS

Bank wire transfers have to be received by HD Factory prior to merchandise collection. Banking fees and correct transfer information are the responsibility of the Client(s). Only the amount received will be credited towards the Client(s) account. Any delays in receipt of funds are not the responsibility of HD Factory. Cheques are no longer accepted as a form of payment from January 1st 2022 onwards.

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PICK UP & DELIVERY

No merchandise can leave the warehouse without an

ORIGINAL and COPY invoice. You must provide both documents to anyone picking up merchandise on your behalf. The ORIGINAL invoice will only be issued once by HD Factory. HD Factory is not responsible for deliveries that are delayed due to traffic, invalid destination information. Merchandise will not be delivered if the Client or its designee is not present. In the event of failing to receive the merchandise by the Client or its designee, the merchandise will be returned to the HD Factory’s Warehouse. The Client is responsible for arranging new delivery. Additional charges apply.

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DELIVERY CHARGES

The delivery fee must be paid prior to delivery. The merchandise will be delivered as close to the job site as deemed possible by the driver. Pallets will neither be unpacked, nor transported on places of installation. Deliveries with special requests regarding location, placement and handling are subject to additional charges.

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SHIPPING

HD Factory is not responsible for any customs and taxes applied to orders. All fees imposed during or after shipping are the responsibility of the Client (tariffs, taxes, etc.)

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DAMAGES DURING SHIPPING

HD Factory is not liable for any damaged or lost products during

shipping. If the Client receives any damaged goods, the Client must refer to the shipment carrier to file a claim. Clients are urged to save all packaging materials and damaged goods before filing a claim. If the Client claims that the goods where damaged under Company supervision, the Client must provide valid proof such as photos, shipping/delivery slips, sample of damaged goods etc.

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EXCHANGE POLICY

We only accept returns of full boxes of merchandise, in stock, within 15 days of purchase that have been approved by the HD Factory Management. No Cash refunds. We DO NOT accept returns  of mosaics, sanitary ware, consignment items, End of Stock,  Clearance Sale merchandise and Special Orders. HD Factory reserves the right to refuse any credit for unworthy goods. All returns are subject to a 10% restocking fee.

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ACCEPTANCE OF GOODS

No responsibility can be accepted for incorrect product, shade variation or crazing after installation. Claims against breakage or damaged goods must be reported within 48 hours upon goods’ reception. HD Factory is not responsible for incorrect installation of goods; clients must follow all manufacturers’ instructions regarding use of purchased goods. Installed merchandise is considered accepted; therefore no refund or credit can be issued.

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STORAGE

HD Factory will gladly store your goods for free after purchase or reception of Special Orders up to 30 days excluding clearance/ discounted goods. Additional time will be charged at a minimum daily rate of $5 a pallet. HD Factory is not liable for damages, breakages and/or delays in the event of Force Majure or act of God. These events can be, but are not limited to; hurricane, (tropical) storm, earth quakes, lockdowns, blackouts, unexpected legislation, strikes or any other slowdowns.