GENERAL TERMS AND CONDITIONS
All quotes are valid 30 days from the date of quote. Quotes including temporary discounts or other promotional prices
are only valid if the client purchases the merchandise within the period of the special. Final quantities invoiced are
considered approved by the client and no responsibility is taken by the company for shortages or excess quantities
In order to confirm and secure an order, a 50% deposit is required. Special order sales are final and have to be fully
paid before collection. HD Factory does not accept down payments on clearance items. Cash and Carry only.
AVAILABLE PAYMENT OPTIONS
We accept the following forms of payment; Visa, Master Card and Cash; dollars, guilders, euro’s. Wire transfer
payments must be confirmed by the bank prior to delivery/pick up.
PICK UP AND DELIVERY
No merchandise can leave the warehouse without an ORIGINAL and COPY invoice. You must provide both
documents to anyone picking up merchandise on your behalf. The ORIGINAL invoice will only be issued once by HD
We accept returns of full boxes for tiles in stock within 15 days of purchase. No Cash refunds. We DO NOT accept
returns of mosaics, end of stock and clearance sale merchandise. HD Factory reserves the right to refuse any credit
for unworthy goods. All returns are subjected to a minimum 20% restocking fee.
The delivery fee must be paid prior to delivery. Merchandise will be delivered as close as deemed possible by the
driver. Pallets will neither be unpacked, nor transported on places of installation.
ACCEPTANCE OF GOODS
No responsibility can be accepted for incorrect product, shade variation or crazing after installation. Claims against
breakage or damaged goods must be reported within 48 hours upon goods’ reception. HD factory is not responsible
for incorrect installation of goods; clients must follow all manufacturers’ instructions regarding use of purchased goods.
Installed merchandise is considered accepted; therefore no refund or credit can be issued.
HD Factory will gladly store your goods for free after purchase or reception of special orders up to 30 days excluding
clearance goods. Additional time will be charged at a minimum daily rate of $10 a pallet. In case of: Fire, Theft,
Earthquake, Hurricane or any act of God, HD Factory will deny any responsibility.
All natural stones such as; marble, travertine and terracotta are sold on the understanding that it is a natural product
and therefore subject to variation in color and veining. HD Factory will not be liable for any such variations. We do not
accept returns of natural stone.