GENERAL TERMS AND CONDITIONS

QUOTES

All quotes are valid 30 days from the date of quote. Quotes including temporary discounts or other promotional prices

are only valid if the client purchases the merchandise within the period of the special. Final quantities invoiced are

considered approved by the client and no responsibility is taken by the company for shortages or excess quantities

sold.

 

 

DEPOSIT REQUIREMENTS

In order to confirm and secure an order, a 50% deposit is required. Special order sales are final and have to be fully

paid before collection. HD Factory does not accept down payments on clearance items. Cash and Carry only.

AVAILABLE PAYMENT OPTIONS

We accept the following forms of payment; Visa, Master Card and Cash; dollars, guilders, euro’s. Wire transfer

payments must be confirmed by the bank prior to delivery/pick up.

PICK UP AND DELIVERY

No merchandise can leave the warehouse without an ORIGINAL and COPY invoice. You must provide both

documents to anyone picking up merchandise on your behalf. The ORIGINAL invoice will only be issued once by HD

Factory.

CREDIT RETURNS

We accept returns of full boxes for tiles in stock within 15 days of purchase. No Cash refunds. We DO NOT accept

returns of mosaics, end of stock and clearance sale merchandise. HD Factory reserves the right to refuse any credit

for unworthy goods. All returns are subjected to a minimum 20% restocking fee.

DELIVERY CHARGES

The delivery fee must be paid prior to delivery. Merchandise will be delivered as close as deemed possible by the

driver. Pallets will neither be unpacked, nor transported on places of installation.

ACCEPTANCE OF GOODS

No responsibility can be accepted for incorrect product, shade variation or crazing after installation. Claims against

breakage or damaged goods must be reported within 48 hours upon goods’ reception. HD factory is not responsible

for incorrect installation of goods; clients must follow all manufacturers’ instructions regarding use of purchased goods.

Installed merchandise is considered accepted; therefore no refund or credit can be issued.

STORAGE

HD Factory will gladly store your goods for free after purchase or reception of special orders up to 30 days excluding

clearance goods. Additional time will be charged at a minimum daily rate of $10 a pallet. In case of: Fire, Theft,

Earthquake, Hurricane or any act of God, HD Factory will deny any responsibility.

NATURAL STONE

All natural stones such as; marble, travertine and terracotta are sold on the understanding that it is a natural product

and therefore subject to variation in color and veining. HD Factory will not be liable for any such variations. We do not

accept returns of natural stone.