GENERAL TERMS AND CONDITIONS

1. QUOTES

All quotes are valid 30 days from the date of quote. Quotes including temporary discounts or other promotional prices are only valid if the client purchases the merchandise within the period of the promotion. Final quantities invoiced are considered approved by the client and no responsibility is taken by HD Factory for shortages or excess quantities sold.

2. DEPOSIT REQUIREMENTS

In order to confirm and secure an order, a 50% deposit is required. Special order sales are final and have to be fully paid before collection. HD Factory does not accept down payments on clearance items. Cash and Carry only.

3. SPECIAL ORDERS

In order to confirm a Special Order, a 50% deposit is required. Special Orders are subjected to a minimum purchase requirement. HD Factory  is not liable for delays and/or cancellations of Special Orders caused by Act of God or Force Majure. HD Factory is a reseller and can not be held accountable for any damages or delays caused by the main supplier.

4. AVAILABLE PAYMENT OPTIONS

We accept the following forms of payment; Visa, Master Card and Cash; dollars, guilders, euro’s. Wire transfer payments must be confirmed by the bank prior to delivery/pick up. Cheques are not accepted. No exceptions.

5. BANK WIRE TRANSFERS

Funds have to be received by HD Factory prior to merchandise collection.Banking fees and correct transfer information are responsibility of the Client(s). Only the amount received will be credited towards the Client(s) account. Any delays in receipt of funds are not the responsibility of HD Factory.

6. PICK UP & DELIVERY

No merchandise can leave the warehouse without an ORIGINAL and COPY invoice. You must provide both documents to anyone picking up merchandise on your behalf. The ORIGINAL invoice will only be issued once by HD Factory. HD Factory is not responsible for deliveries that are delayed due to traffic, invalid destination information. Merchandise will not be delivered if the Client or its designee is not present. In the event of failing to receive the merchandise by the Client or its designee, the merchandise will be returned to the HD Factory’s Warehouse. The Client is responsible for arranging new delivery. Additional charges apply.

7. DELIVERY CHARGES

The delivery fee must be paid prior to delivery. The merchandise will be delivered as close to the job site as deemed possible by the driver. Pallets will neither be unpacked, nor transported on places of installation. Deliveries with special requests regarding location, placement and handling are subject to additional charges.

8. SHIPPING

HD Factory is not responsible for any customs and taxes applied to orders. All fees imposed during or after shipping are the responsibility of the Client (tariffs, taxes, etc.)

9. DAMAGES DURING SHIPPING

HD Factory is not liable for any damaged or lost products during shipping. If the Client receives any damaged goods, the Client must refer to the shipment carrier to file a claim. Clients are urged to save all packaging materials and damaged goods before filing a claim. If the Client claims that the goods where damaged under Company supervision, the Client must provide valid proof such as photos, shipping/delivery slips, sample of damaged goods etc.

10. EXCHANGE POLICY

We only accept returns of full boxes of merchandise in stock within 15 days of purchase that have been approved by the HD Factory Management. No Cash refunds.  We DO NOT accept returns of mosaics, sanitary ware, items on consignment, End of Stock and Clearance Sale merchandise. HD Factory reserves the right to refuse any credit for unworthy goods. All returns are subject to a 10% restocking fee.

11. ACCEPTANCE OF GOODS

No responsibility can be accepted for incorrect product, shade variation or crazing after installation. Claims against breakage or damaged goods must be reported within 48 hours upon goods’ reception. HD Factory is not responsible for incorrect installation of goods; clients must follow all manufacturers’ instructions regarding use of purchased goods.   Installed. merchandise is considered accepted; therefore no refund or credit can be issued.

12. PROMOTIONS/SALE/DISCOUNTS    POLICY

All merchandise offered and/or purchased during (seasonal) promotions, sale, clearance, loyalty program or any other discounts are subject to the following conditions:  Offers are limited to stock on hand. Offers/discounts can’t be combined with offers/discounts. Cash & Carry only/ No reservations/ No Special Orders. No returns on discounted items. HD Factory is not liable for any typing/printing errors and reserves the right to correct printing errors.

13. STORAGE

HD Factory will gladly store your goods for free after purchase or reception of Special Orders up to 30 days excluding clearance/discounted goods. Additional time will be charged at a minimum daily rate of $10 a pallet. HD Factory is not liable for damages, breakages and/or delays in the event of Force Majure or act of God. These events can be, but are not limited to; hurricane, (tropical) storm, earth quakes, lockdowns, blackouts, unexpected legislation, strikes or any other slowdowns.

14. NATURAL STONE

All natural stones such as: facheleta, balinese stone, marble, travertine and terra cotta are sold on the understanding that it is a natural product and therefore subject to variation in color and veining. HD Factory will not be liable for any such variations. We do not accept returns of natural stone.

15. MOSAICS & MIXED MATERIALS

All mixed materials such as wood, glass and pool mosaic are sold on the understanding that it is a natural product and therefore subject to variation in colors and veining. HD Factory will not be liable for any such variations. We do not accept returns of mosaics and mixed materials.

16. TILE VARIATION IN DESIGN & TONALITY

Tiles may subject to variation in caliber and tonality from one batch to the next. HD Factory is not liable for any inconvenience caused by such production variations.

17. BATHROOM & SANITARY WARE PRODUCTS

Merchandise can only be returned if authorized by Management and is still sealed in the original packaging. No acceptance of damaged and used sanitary ware merchandise. HD Factory is in no way liable for wrongly purchased Bathroom & Sanitary Products. HD Factory is not responsible for incorrect installation of goods; clients must follow all manufacturers instruction regarding the use and installation of goods.

18. BATHROOM ACCESSORIES

HD Factory does not accept any returns on bathroom accessories.

19. INSTALLATION & MAINTENANCE PRODUCTS

No acceptance of opened/damaged containers/bags of installation and maintenance products such as, but not limited to: grout, thin-set, epoxy grout, cleaning products and sealants.

20. TOOLS

The Company is in no way liable for incorrect use of tools. We urge our Customers to follow all factory instructions and safety measures when using any (power) tools. No returns on open packaging and tool accessories.

21. CUSTOM PRODUCTS & SERVICES

Clients are solely responsible for supplying HD Factory with correct technical information. We do no accept any returns or exchanges on custom items and services such as our tile cutting service. Custom items/ Services always require a minimum 50% downpayment. Customer must complete the full payment on the date of collection. Without the full payment, no merchandise can be collected from HD Factory.

22. WARRANTY

HD Factory processes all warranty claims according the original supplier’s warranty guidelines.

23. LOADING PROCEDURES

HD Factory is not liable for any damages/breakages caused in the event that the Client fails and/or ignores to follow HD Factory’s standard loading procedures. These damages are, but not limited to, merchandise breakage, damages to any vehicular and/or bodily injuries.

24. OPERATING HOURS

Opening hours and services may vary due to holidays, Local Laws, Emergencies and general maintenance. HD Factory is not responsible for any inconvenience this may cause.

25. LIABILITY

HD Factory is not liable for any injuries, accidents, property loss or damages arising from negligence of safety measures by Clients on HD Factory grounds and premises.

26. BAD FAITH

HD Factory reserves the right to take legal action against Clients that display deceitful behavior, unfair dealing or other acts in bad faith, such as knowingly accepting merchandise not invoiced, using counterfeit invoices, double collection of merchandise, but not limited to knowingly accepting incorrect quantities of merchandise.

27. COUNTERFEIT MONEY & DOCUMENTS

HD Factory reserves the right to take immediate legal actions upon detecting counterfeit money and/or legal documents submitted by Clients, but not limited to, vendors, suppliers and contractors.

28. OTHER DOCUMENTS ISSUED BY HD FACTORY

These General Terms & Conditions apply to other documents issued by HD Factory such as Estimates, Orders, but not limited to, Statements, regardless date of publication.

29. SUGGESTIONS & COMPLAINTS

Please contact contact@hd-factory.com for any further assistance, questions, suggestion and/or complaints pertaining to these General Terms

& Conditions.